If you are experiencing the issue of not receiving your order even though the tracking information shows that it has been delivered, there are a few steps you can take to resolve this issue:
1. Verify the delivery address: Double-check the delivery address provided during the checkout process to ensure that it is correct. Sometimes, a small error in the address can lead to a misdelivery.
2. Check with neighbors: It is possible that the package was delivered to a neighbor by mistake. Check with your neighbors to see if they have received your package.
3. Contact the carrier: Reach out to the shipping carrier that was responsible for delivering your package. They may be able to provide more information about the delivery and help locate your package.
If you have tried the above steps and still have not located your package, please reply back to customer support team. Provide your order number and tracking information so we can assist you further.
We understand how frustrating it can be to not receive your order, but we are here to help resolve this issue as quickly as possible. Thank you for your patience and understanding.