We understand that mistakes happen, and we are here to help resolve any customization errors made by our customers. Here are some steps to take if you have made a customization mistake:
1. Contact us immediately: If you realize that there is an error in the customization of your order, please reach out to us as soon as possible. The sooner we are notified, the better chance we have of halting the order before it is processed.
2. Request a replacement: If the customization mistake is significant and you would like a replacement, please send us a message after placing your order. We will be happy to provide a 25% refund on your original order to help cover the cost of the replacement.
3. Provide details: When contacting us about the customization mistake, please provide as much detail as possible about the error. This will help us quickly identify the issue and work towards a solution.
We strive to provide the best customer service possible, and we appreciate your understanding in situations like these. Thank you for choosing our company for your customization needs.