FAQ

Item defective or doesn't work (Filters)
If you have received a defective or non-functioning filter, we sincerely apologize for the inconvenience. Here are the steps to resolve the issue: ...
Mon, 7 Apr, 2025 at 11:50 AM
Missing Parts
If you have received your order and noticed that a part is missing, we sincerely apologize for any inconvenience this may have caused. We understand how fru...
Mon, 7 Apr, 2025 at 11:50 AM
Bought by Mistake
If you have accidentally purchased a custom sign and would like to request a refund, we understand your concern and are here to help. While custom sig...
Mon, 7 Apr, 2025 at 11:58 AM
Customization Mistake By Customer
We understand that mistakes happen, and we are here to help resolve any customization errors made by our customers. Here are some steps to take if you have ...
Mon, 7 Apr, 2025 at 11:59 AM
Scratched Sign
Title: How to Handle a Customer Complaint About a Scratched Sign If a customer contacts you to complain about a scratched sign they received, it's i...
Mon, 7 Apr, 2025 at 11:18 AM
Print Quality Issue
Title: How to Handle Customer Complaints About Damaged Products If a customer reaches out to you with a complaint about receiving a damaged product, it ...
Mon, 7 Apr, 2025 at 11:21 AM
Customization Info
Title: How to Send Information to the Customer Sending information to customers is an important part of providing excellent customer support. Here are s...
Mon, 7 Apr, 2025 at 12:24 PM
Return Request By Customer
Title: How to Handle Customer Returns with a 50% Refund Offer When a customer wants to return an item, it is important to handle the situation with care...
Mon, 7 Apr, 2025 at 12:29 PM
Wrong Parts
Title: How to Request a Replacement for the Right Item If you have received the wrong item in your order, don't worry! We are here to help you get t...
Mon, 7 Apr, 2025 at 12:31 PM